FCA Customer First Award

FCA Customer First Award | Route 1 Chrysler Dodge Jeep RAM



Route 1 Chrysler Dodge Jeep Ram is proud to be a recipient of FCA's 2017 Customer First Award for Excellence.

This certification was received by an elite group of only 387 dealerships across the country who were recognized as leaders in customer service and satisfaction.  Now in its second year, this initiative puts the customer first through creating positive customer experiences through sales and service, dealership staff training, and facility condition.

To reach this status, Route 1 Chrysler Dodge Jeep Ram met stringent criteria in five core areas to earn the coveted Customer First Award for Excellence designation:

Facility Certification
Facility provides a clean, comfortable environment for customers

Performance Measures
Dealership has achieved highest levels of customer-oriented sales and service goals

Training Certification
Employees have received the highest level of required FCA-certified training      

Employee Surveys
Completed to promote the voice of your employees and a customer-driven culture     

Process Validation
Certified sales and service processes that support excellence in customer handling

We welcome you to visit us today to find out in person what sets us apart.


Contact

Route 1 Chrysler Dodge Jeep Ram

2700 Brunswick Pike
Directions Route 1
Lawrenceville, NJ 08648

  • Sales: (888) 721-5492
  • Service: (888) 686-1081
  • Parts: (888) 678-7591

Make an Inquiry

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